At Batshon Home Boutique, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not be exactly what you expected. That’s why we offer a straightforward 14 days return policy.
Pillow Satisfaction Trial We stand behind the quality of our pillows and want you to be completely satisfied with your sleep experience. We believe the best way to know if a pillow is right for you is to test it in the comfort of your own home or take our pillow quiz below.
That is why we offer a Night Sleep Trial on all pillow purchases. You may test up to two (2) pillows per customer account in the comfort of your own home. If you feel your choice isn’t the perfect fit within 4 days of receipt, you may contact our team to initiate a return or exchange
We’ve designed a Pillow Satisfaction Quiz to help you identify the exact support your neck and shoulders need. Take a few questions and we’ll analyze your sleep style and recommend your perfect match from our collection.
-
Try It Out: We invite you to use and test your new pillow.
-
The Trial Period: If you decide it is not the perfect fit for your sleep needs, you may return it within 4 days of delivery.
-
Returns: Please ensure the pillow is in good, clean condition for the return process. Simply contact our support team to initiate your return.
Our Hygiene Commitment We take your health and well-being seriously. To ensure the safety of our sleep community, all pillows returned during our trial period undergo a rigorous, professional hygiene and sanitization process. Every returned item is inspected, deep-cleaned using hospital-grade sanitization technology, and hygiene-sealed to maintain absolute cleanliness before it is restocked or processed.
Promoting this policy on our website, using professional terminology will reassure our customers.
-
“Professionally Sanitized”: Implies a formal, deep-cleaning process.
-
“Hygiene-Sealed”: Indicates that the product is protected from the moment it leaves ourfacility to the moment it arrives at the next customer’s home.
-
“Mandatory Inspection”: Shows that we don’t just put items back on the shelf, we have a quality control checkpoint.
Eligibility and Condition
To be eligible for a full refund, please ensure that:
-
The item is unused and in the same condition that you received it.
-
The item is in its original packaging.
-
All tags, labels, and accessories are still attached and included.
-
The receipt of your purchase.
None Returnable Items:
-
Custom made or personalized products.
-
Used Pillows (exceeded the 4 days trial period), Quits, Duvet, Toppers.
-
Products that have been used, altered or washed.
-
Gift Cards